AVAZ MOBILE FAQs

All rate plans are monthly pay as you go plans that include Voicemail, Caller ID, Call Waiting, and Three-Way Calling. When using the three-way calling feature, charges for both numbers dialed will apply. All domestic long distance charges are included with every rate plan as well as roaming on the same network. Each plan comes with a set 30 day billing cycle to use your included minutes.

Your included minutes are anytime minutes and are not based on peak and off-peak times.

Services such as 411-Information, text messaging, data usage, and international long distance calls will reduce your number of minutes or cash balance to cover the cost of these ancillary services. For plans that are not unlimited, each minute you have is worth a specific amount, so the equivalent number of minutes to cover the charges will be deducted from your account.

All services are supported by a coast-to-coast PCS 100% all-digital coverage area. Applicable fed, state, and local taxes may apply.

The International Long Distance (ILD) program is similar to using a calling card, but with this program no physical card is necessary. The integrated international long distance program allows you to call friends and relatives all around the world directly from your cell phone or any other location.

To place an ILD call, simply dial the system's access number from your mobile phone before dialing your International number. Instead of entering a PIN as with a typical calling card, the ILD system recognizes your mobile number and automatically accesses your account. ILD call charges are deducted directly from your available minutes or cash balance and additional funds can be added at any time by simply purchasing additional cash cards.

You can also place ILD calls from any other phone. To do this, you will need to add the phone number of the other location to your account by contacting a dealer or customer service, or logging into your account online and clicking on ILD.

Customer service can be reached through our contact form on our website or by calling 1-888-282-7197.. If you call from your cell phone minutes will be deducted from your account.

To view all plans, select Plans on the homepage. You may also contact customer service for plan information. Customer service can be reached through our contact form on our website or by calling 1-888-282-7197.

All plans offered by Avaz Mobile are Autopay for your convenience and have to be setup online. Online payment methods include Visa, MasterCard, Discover or Debit Card (a debit card must have Visa or MasterCard logo and the CVV number located on the back).

With Autopay, we will automatically charge your credit card every month for the plan you selected at signup.

All calls are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes.

Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact customer service for assistance.

If your account is suspended for any reason, you must contact customer service. If your phone is deactivated, you will need to reactivate your service and then purchase a plan. Customer service can be reached through our contact form on our website or by calling 1-888-282-7197.

You can reactivate your phone by contacting customer service. A reactivation fee may be applied. Any balance due from your old account will be attached to your new account and minutes are deducted to cover those fees.

You can add or remove voicemail at anytime, by contacting customer service. Customer service can be reached through our contact form on our website or by calling 1-888-282-7197.

To set up your voicemail dial your mobile number and press * at the greeting. The system will prompt you to select a 4-10 digit security code and record a greeting. Please keep your security code in a safe place. If you require your voicemail to be reset, all saved voicemails will be lost.

You can listen to your voicemail by holding the 1-touch access key, dialing your mobile number or pressing the button on your phone keypad which displays an envelope icon (if available). Follow the voicemail prompts of the automated system. To listen to your voicemail calling from another phone please call your mobile number and press the * key during the greeting. After you enter your security code, simply follow the automated instructions.

You can block or add text messaging at anytime, and at no charge, by contacting customer service and requesting this change of service. Customer service can be reached through our contact form on our website or by calling 1-888-282-7197.

You can change your mobile number anytime by contacting customer service. There is a $5.00 fee for changing your number in the same area code and a $10.00 fee for a new area code. Once your mobile number has been changed, the new number must be programmed into your phone before you can make and receive calls.

If your phone has been lost or stolen, you can report it missing by calling customer service. .

Yes, as long as it is a Sprint phone with clear ESN. Please contact customer service to see if your phone is compatible or simply check it online by clicking on the tab, "I have my own device". Customer service can be reached through our contact form on our website or by calling 1-888-282-7197.

If you would like to change phones, you must call customer service. Customer service can be reached through our contact form on our website or by calling 1-888-282-7197. .

You can locate sales reps in your area by contacting customer service. Customer service can be reached through our contact form on our website or by calling 1-888-282-7197. .

All orders placed online may take between 3-10 days for delivery. Most orders placed before 3 PM PST, Monday through Friday, will be shipped on the same day. Orders placed after 3 PM or over the weekend will be shipped on the next business day. If you do not receive your phone within 10 days, please contact customer service for assistance and a tracking number. Customer service can be reached through our contact form on our website or by calling 1-888-282-7197. Note: Express Overnight Shipping orders should be received within 24 hours from shipment to most destinations.

Yes you can port your existing number at the time of activation. Porting can take as fast as 1-2 hours or as long a 24-48 hours. Please note that you can not port your number if you disconnect your service before beginning the porting process. Please be advised that if you port your number you will lose service to that number on your current phone until the porting process is completed. You also have the option of activating service with a new number and then porting your previous number after you receive your new phone.

All plans offered through Avaz Mobile are on autopay. You will have service for as long as you have an active plan and anytime minutes on your account. If you do not want to continue with service simply take your account off auotpay and do not replenish your next month of service. Please contact our customer service department to discontinue autopay and cancel your service. Customer service can be reached through our contact form on our website or by calling 1-888-282-7197.