AVAZ MOBILE Fair Use Policy

Mobile broadband fair use policy

A small number of users are responsible for generating large volumes of traffic on our network, which can impact the service we offer to our other customers. Our fair usage policy is designed to ensure that all of our customers receive a fast and reliable service.

The majority of our customers will not be impacted by the fair usage policy. However, if you use the following applications you are more likely to break the fair usage policy: peer-to-peer (P2P) file sharing software, P2P TV, streaming video services or software update services. Many of these applications continue to send and receive data constantly in the background. Even if you're not downloading a file, these applications may still be transferring data.

If, in Avaz Mobile’s reasonable opinion, you are abusing the service in any way, such as exceeding fair use policy, we may ask you to moderate your behaviour – and in extreme cases, we may limit the speed of, or block your access to, data services, or we may disconnect you.

We want all of our customers to receive the best rate plans and service (“Services”) possible, and at the lowest possible retail price. This Fair Usage Policy ("FUP") has been created to help stop fraud and unwanted abuse of our services by a small number of customers. Subject to the terms of this FUP, Our unlimited service allows unlimited calling. Unlimited calling however does not mean unreasonable. Our unlimited services are for individual use only and in accordance with our terms and conditions of this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would NOT be considered Legitimate Use:

• Using Services for telemarketing or call center operations;
• Re-selling Services to others;
• Sharing Services between users whether via a PBX, call center, computer or any other means;
• Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications; and
• Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time, or frequent extra-long calls to one or more specific numbers.

Other practices may be relevant in determining Legitimate Use and we reserve the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. We may at our option, terminate the customer relationship with you, or may suspend your subscription immediately if it is determined you are using your Service contrary to this FUP or our Terms of Use. Where reasonable, we will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, we may offer you an alternative Service plan to continue service on.

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